Consument
Consumer
A consumer is a natural person who acts for purposes outside his trade, business, craft or professional activity.
In Dutch law, the consumer is a party entitled to protection under consumer law. This protection derives from the Dutch Civil Code and European directives and is intended to redress the imbalance between the private purchaser and the professional seller.
The statutory definition is found, inter alia, in Article 6:230g BW. Consumer law governs matters such as distance contracts, general terms and conditions, the right of withdrawal and product liability.
In practice, it is relevant to determine whether a person qualifies as a consumer, as this determines which mandatory rules apply in contractual disputes.
“The consumer has the right to a fourteen-day cooling-off period for an online purchase.”
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